Good to know
Frequently asked questions
Questions parents ask us most. Can't find yours? Send us a message and we'll come right back.
What is included in the soft play hire?
That depends on your chosen package. Every package includes a step and slide, ball pit, tower and play mats. Our Classic package adds a tunnel and tent, Deluxe adds trikes and hoppers, and our full Spectacular package adds a playpen surround.
How much does soft play hire cost?
Our packages are Little £95, Classic £110, Deluxe £125 and Spectacular £140. Delivery, setup and clean-away are included within our core service area. A £30 booking deposit secures your date once we've confirmed availability.
How do I secure my date?
Send a booking request through the website with your event date and postcode. This is a booking request — we'll confirm availability before any payment is required. Once availability is confirmed, a £30 deposit secures your date. Submitting an enquiry does not automatically reserve the date.
Do you set everything up?
Yes — we set up before your event and return to pack away and collect the equipment afterwards. Normal cleaning and clean-away are included.
Which areas do you cover?
Our core service area is Walsall, Aldridge, Sutton Coldfield, Brownhills, Cannock, Great Barr and Lichfield. If your venue is just outside these areas, send us your postcode and we'll confirm availability and any applicable travel charge before your booking is confirmed.
How do I check whether my date is available?
Use the 'Check Availability' button anywhere on the site. Fill in your date, postcode and preferred package and we'll come back to you as soon as we can.
Can I hire soft play for a wedding or christening?
Yes — our neutral grey and white styling was designed with occasions like weddings and christenings in mind, so it complements rather than clashes with your decor.
Which package should I choose?
If you're not sure, tell us your event date, postcode and the space you're using when you enquire — we'll suggest a package based on what will fit well.
Do I have to pay immediately?
No. Submitting a booking request is free and doesn't require payment. Once we've confirmed availability, a £30 deposit secures your booking and the remaining balance is normally payable on the day of hire.
What if I need to cancel?
Please let us know as soon as possible. The £30 booking deposit is normally non-refundable once the date has been reserved, because we may have declined other bookings for that date. Full details are in our Terms of Hire.
What age is the soft play suitable for?
Our range is designed with young children in mind. For specific age guidance for your event, please get in touch and share the ages of the little ones attending — we'll happily advise.
Can the soft play be used outdoors?
Please contact us if you're considering an outdoor setup so we can confirm whether it's suitable for your booking.
How much space do I need?
Space needed depends on the package and the equipment included. When you enquire, tell us the venue and the room you plan to use it in — we'll advise whether the package you're considering will fit comfortably.
Do you supervise the children?
No — Soft Play Spectacular is a hire service, not a childcare provider. Adult supervision is always required. We deliver, set up and collect the equipment; parents and carers remain responsible for supervising their own children.
Book with confidence
Ready to check your date?
Send a booking request in under a minute. We'll confirm availability before any payment is required.