Legal

Terms of hire

These Terms of Hire apply when hiring soft-play equipment from Soft Play Spectacular. We want every booking to be straightforward, safe and enjoyable. Please read these terms before confirming your booking.

Booking requests

Submitting an enquiry or booking request through the website, email, social media or WhatsApp does not automatically confirm or reserve a booking.

Soft Play Spectacular will first check availability and confirm whether we are able to accept the booking. A booking is only secured once:

• Soft Play Spectacular has confirmed availability; and
• the required £30 booking deposit has been received.

Until both have happened, the requested date should not be considered reserved.

Prices

Current packages are:

• Little — £95
• Classic — £110
• Deluxe — £125
• Spectacular — £140

Prices shown on the website are the current standard package prices. If any additional delivery charges or other agreed charges apply to a particular booking, these will be communicated to the customer before the booking is confirmed.

£30 booking deposit

A £30 deposit is required to secure a confirmed booking. The deposit forms part of the total hire price rather than being an additional charge. Once Soft Play Spectacular confirms availability and accepts the booking, the date will be secured following receipt of the £30 deposit.

Balance

The remaining balance is payable on the day of hire unless otherwise agreed with the customer in writing.

Customer cancellations

If the customer chooses to cancel after the booking has been confirmed and the £30 deposit has been paid, the £30 booking deposit is normally non-refundable because the date has been reserved and other bookings may have been declined. Any cancellation must be communicated to Soft Play Spectacular as soon as reasonably possible.

Cancellation by Soft Play Spectacular

In the unusual event that Soft Play Spectacular is unable to fulfil a confirmed booking, any money already paid for that booking will be refunded. We will make reasonable efforts to inform the customer as quickly as possible. Nothing in these terms is intended to remove or restrict a customer's statutory rights.

Set-up and collection

Package prices include normal set-up and clean-away / collection as agreed for the booking. The customer is responsible for ensuring Soft Play Spectacular has reasonable and safe access to the venue at the agreed times, and that the allocated area is ready for equipment to be installed.

Venue and space

It is the customer's responsibility to ensure that:

• permission has been obtained from the venue for soft-play equipment;
• there is sufficient suitable space for the equipment ordered;
• access to the venue is reasonably suitable for delivery and collection; and
• Soft Play Spectacular has been informed in advance of relevant access restrictions, stairs, parking restrictions or other circumstances likely to affect delivery or installation.

If there is uncertainty regarding space, please contact us before the event. Soft Play Spectacular reserves the right not to install equipment where the available space, surface, access or other conditions make installation unsafe or unsuitable.

Supervision

Children using the equipment must be appropriately supervised by a responsible adult at all times. Soft Play Spectacular supplies and installs the hired equipment but does not provide childcare or event supervision unless this is separately and explicitly agreed. Parents, guardians and/or the responsible adult at the event remain responsible for supervising children during use.

Safe use

Customers must take reasonable steps to ensure that the equipment is used appropriately and in accordance with any safety instructions provided by Soft Play Spectacular. Equipment should not be deliberately misused, climbed on in a way for which it was not designed, thrown or damaged. Any safety instructions provided at delivery must be followed throughout the hire.

Food, drink and mess

To help keep equipment hygienic and prevent staining or damage, food and drinks should be kept away from the soft-play equipment wherever reasonably possible. Please avoid allowing children onto the equipment with items likely to cause damage or staining, including sharp objects, face paints or other substances that may permanently mark equipment.

Normal cleaning

Normal cleaning following children's play is included as part of the hire service. Customers will not be charged simply because equipment requires normal cleaning after ordinary use.

Damage

The customer should take reasonable care of all hired equipment. If equipment is lost or damaged beyond reasonable wear and tear through deliberate misuse, negligence or failure to follow reasonable instructions, Soft Play Spectacular reserves the right to seek the reasonable cost of repair or replacement. Any such charge will reflect the actual reasonable loss incurred and will not operate as an arbitrary penalty.

Equipment

The exact positioning and arrangement of equipment may vary depending on the venue, available space and safe installation requirements. Photographs on the website demonstrate previous Soft Play Spectacular setups but should not be interpreted as guaranteeing an identical layout at every venue. Only equipment included within the customer's confirmed package or separately agreed booking is included.

Outdoor use

OWNER TO CONFIRM OUTDOOR HIRE POLICY BEFORE PUBLICATION. Please contact us to discuss whether outdoor use is possible for your specific event.

Age / suitability

OWNER TO CONFIRM EQUIPMENT AGE/SUITABILITY GUIDANCE BEFORE PUBLICATION. Our soft play is designed for little ones — please contact us to discuss suitability for the age range attending your event.

Illness and hygiene

Customers should use reasonable judgement regarding children who are unwell. If a child has a contagious illness, vomiting or diarrhoea, they should not use shared soft-play equipment. If equipment becomes significantly soiled during the event, please stop use of the affected item and inform Soft Play Spectacular.

Force majeure / events outside reasonable control

Neither party will be treated as responsible for failure to perform obligations where performance becomes impossible because of circumstances genuinely outside reasonable control. Where an event outside reasonable control affects a booking, Soft Play Spectacular will communicate with the customer and seek a fair and reasonable solution in the circumstances. This clause is not intended to remove statutory consumer rights.

Changes to bookings

Requests to change a date, venue, package or other booking detail are subject to availability. We will try to accommodate reasonable requests but cannot guarantee that an alternative date or package will be available.

Liability

Nothing in these Terms of Hire excludes or limits liability where it would be unlawful to do so. Customers and responsible adults are expected to follow the safety guidance provided and supervise children appropriately.

Customer rights

Nothing in these Terms of Hire affects your statutory rights.

Contact

For any questions about these terms, please email bookings@softplayspectacular.co.uk.